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Return and Refund Policy
At Jack International, we strive to provide high-quality products and services. However, if you are not satisfied with your purchase, we offer returns and refunds in compliance with applicable government regulations.
Eligibility for Returns
Customers may return products under the following conditions:
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The product is defective, damaged, or incorrect.
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The product is unused, in its original packaging, and with all tags attached.
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The return request is made within 2 days of purchase or delivery.
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Proof of purchase (invoice or receipt) is provided.
Certain items, such as perishable goods, customized products, and digital downloads, may not be eligible for return.
Refund Policy
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Full Refund: If the returned product meets the eligibility criteria, a full refund will be issued to the original payment method.
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Partial Refund: In some cases, a partial refund may be provided if the product is not returned in its original condition.
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Refund Processing Time: Refunds will be processed within 14 business days after receiving and inspecting the returned product.
Exchange Policy
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Customers may request an exchange for a defective or incorrect product instead of a refund.
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Exchanges are subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a product defect or error from our side.
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If applicable, a return shipping label will be provided.
Non-Refundable Items
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Certain items cannot be returned or refunded, including:
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Perishable goods (food, flowers, etc.)
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Digital products (software, e-books)
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Gift cards and promotional items
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Customized or personalized products
Cancellation Policy
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Orders can be canceled before they are shipped. Once shipped, the return process must be followed.
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Digital and customized orders cannot be canceled once processing has begun.
Consumer Rights & Legal Compliance
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This policy complies with government regulations on consumer rights and fair trade practices. If local laws provide additional protections, those will be upheld.
Contact Information
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For return and refund requests, please contact us at:
📧 Email: contact@jackinternational.in
📍 Address: Jack International Ranaghat, West Bangel, India -
By making a purchase, you agree to this Return and Refund Policy. We reserve the right to update this policy at any time.